At The Dynasty Hub, we aim to provide the highest quality service to our users. This Refund Policy outlines our procedures regarding refunds for our premium features and subscription services.

1. Premium Features and Subscriptions

We offer various premium features and subscription plans that enhance your experience on our platform. By purchasing these services, you agree to the terms outlined in this Refund Policy.

2. Eligibility for Refunds

We issue refunds based on the following criteria:

• 14-Day Refund Period: We offer a 14-day money-back guarantee for all new premium subscriptions. If you are not satisfied with our services, you may request a full refund within 14 days of your initial purchase.
• Technical Issues: If you experience persistent technical issues that prevent you from using our premium features despite reasonable troubleshooting efforts, you may be eligible for a refund.
• Service Unavailability: If our premium services are unavailable for an extended period (more than 24 consecutive hours), you may request a prorated refund for the affected time period.

3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• After the 14-day refund period has expired
• For partial or unused portions of subscription periods beyond the initial 14-day period
• For subscriptions that have been renewed after the initial period
• If the account has violated our Terms of Service
• For issues resulting from third-party services or equipment beyond our control

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at thedynastyhub@gmail.com with the subject line "Refund Request"
2. Include your account username and the email address associated with your purchase
3. Provide the date of purchase and transaction ID (if available)
4. Explain the reason for your refund request

We aim to process all refund requests within 5-7 business days. Once approved, refunds will be credited to the original payment method used for the purchase.

5. Subscription Cancellations

Canceling your subscription is different from requesting a refund. You may cancel your subscription at any time through your account settings. Canceling your subscription will prevent future billing but will not automatically generate a refund for previous payments.

6. Processing Time

Please allow 5-7 business days for your refund to be processed. Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at thedynastyhub@gmail.com.